Many members have encountered difficulties when trying to contact the Revenue Commissioners. We have written to the Chairperson outlining the difficulties and suggesting solutions. In the meantime, the following information might be of use to members. Note: the contact methods have not been personally tested – the information has been taken from the Revenue website. All the “our” etc below refers to the Office of the Revenue Commissioners.
Contact by phone
To find a phone number for PAYE enquiries, the following steps should direct you to one. At the bottom of the Revenue website home page (www.revenue.ie), click on Contact Us. Next click on Individuals. Next click on PAYE – Jobs and pensions helpline. Then enter your PPSN in the box provided and click on Find contact details. That should give you your Division and District and a contact phone number.
Contact by postal mail
Postal address
Office of the Revenue Commissioners, Personal Division, 14/15 Upper O’Connell Street, Dublin 1 D01 YT32
Contact by email
Contact by email is only available via MyEnquiries in MyAccount or ROS.
Contact in person
Most queries are easily resolved by using our secure MyEnquiries service, or by contacting Revenue’s dedicated phonelines. To find the correct contact details for your query, please select the appropriate area from the list in our Contact us section. If you have a particularly complex query which cannot be resolved via MyEnquiries or via our phonelines, an appointment service is available.
Public Offices
In-person appointments are available in our four public offices, Dublin, Cork, Galway and Limerick.
To book an in-person appointment, you must:
- call our National Appointment Service on 01 7383660. The appointment phoneline opening hours are 09.30 to 13.30, Monday to Friday.
- confirm a suitable time and date
and
- attend the specified office at the agreed date and time.
If you cannot resolve your query via MyEnquiries or via our phonelines and have not made an appointment, you can call into one of our public offices. Note Priority will be given to customers with an appointment and waiting times will vary, particularly during peak periods.
Our offices are located in Dublin, Cork, Galway and Limerick and are open to the public Monday to Friday from 09:30 to 13:30.
Public offices are available at the following locations:
Dublin Central Revenue Information Office, Cathedral Street, Dublin 1 D01 DC78
Cork, Revenue House, Assumption Road, Blackpool, Cork T23W922
Galway, Geata Na Cathrach, Fairgreen Road, Galway H91 W26K
Limerick, Sarsfield House, Francis Street, Limerick V94 R972
Note All of our public offices are closed on bank holidays and public holidays.
Virtual appointments
You can book a virtual appointment which are conducted through Microsoft (MS) Teams:
To book a virtual appointment, you must:
- Call our National Appointment Service on 01 7383660. Appointment phoneline opening hours: 9.30 to 13.30 (Monday to Friday).
and
- confirm a suitable time and date.
You will then be sent a MS Teams meeting link to attend this appointment virtually. You must have a personal email address to receive the MS Teams meeting link. You must also have a device with a camera and microphone such as a smartphone or laptop that has an active internet connection. Note As this is a data streaming service, you may be billed by your operator depending on your data package.
If you use a smartphone or tablet, you must download the MS Teams app before your scheduled appointment. This app is available for free on the Apple or Google Play store. If you use a laptop or PC, you can attend the appointment through a web browser using the link provided to you.
You can also have a family member or friend join you on the video call with us to help you with your enquiry. This option might suit if you have language difficulties or are an older person.
RevConnect appointments
You can book an in-office virtual “RevConnect” appointment If you do not have access to:
- a device with a camera and microphone
and
- an active internet connection.
You can attend a RevConnect appointment from the Revenue offices in Castlebar, Dundalk, Letterkenny, Tralee or Waterford.
To book a RevConnect appointment, you must:
- call our National Appointment Service on 01 7383660; appointment phoneline opening hours: 9.30 to 13.30 (Monday to Friday).
- confirm a suitable time and date
and
- attend the specified office at the agreed date and time.